Privacy Policy

Rav Cine Captures ("we," "us," or "our") complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and protect your personal information.

1. Collection of Personal Information

We collect personal information necessary to provide photography and videography services, including:

• Contact Details: Name, address, email, phone number.
• Event Information: Dates, locations, preferences, and special requests.
• Payment Details: Credit card/bank details (processed securely via encrypted third-party gateways).
• Sensitive Information: Photographs/video recordings (collected only with your explicit consent).

We will notify you at or before collection why we need your information and how it will be used.

2. How We Collect Information

• Directly from You: Via contracts, forms, emails, or consultations.
• From Third Parties: With your consent (e.g., wedding planners, event coordinators).
• Automatically: Cookies and analytics tools on our website (see Section 8).
• During Events: Photos/videos captured as part of our services (consent obtained in contracts).

3. Purpose of Collection

Your information is used to:

• Provide, personalise, and improve our services.
• Process payments and fulfil contractual obligations.
• Communicate updates, offers, or promotions (opt-out available).
• Comply with legal obligations (e.g., tax, insurance).

4. Disclosure of Personal Information

We may share your information with:

• Service Providers: Photo labs, editors, cloud storage (e.g., Dropbox, Google Drive), and couriers.
• Overseas Recipients: If using international platforms (e.g., overseas editors), we ensure compliance via contracts or APP 8 safeguards.
• Legal Authorities: When required by law (e.g., court orders, fraud investigations).

We never sell or rent your data to marketers.

5. Security & Data Retention

• Security: We use encryption, password protection, and secure servers to protect your data.
• Photos/videos: Retained for 2 years (unless you request deletion).
• Financial records: Retained for 7 years (as required by Australian tax law).

6. Data Breach Notification

In the unlikely event of a data breach likely to cause harm, we will:

• Notify you and the OAIC within 72 hours.
• Advise steps to mitigate risks (e.g., changing passwords).

7. Access, Correction, and Deletion

• Access: Request a copy of your data via email. We respond within 30 days (fees may apply for complex requests).
• Correction: Notify us to update inaccuracies.
• Deletion: Request deletion of non-essential data (exceptions apply for legal obligations).

8. Cookies and Online Tracking

Our website uses cookies to:

• Improve functionality (e.g., login sessions).
• Analyse traffic via Google Analytics (anonymous data only).

Adjust browser settings to block cookies, but this may limit site features.

9. Direct Marketing

We send promotional emails/SMS only with your consent. Opt out anytime via "Unsubscribe" links in emails or by emailing ravcinecaptures@gmail.com.

10. Children's Privacy

For minors under 16, we require parental/guardian consent for photo/video collection and do not knowingly collect data without verified consent.

11. Complaints

Contact us first at ravcinecaptures@gmail.com or 0403 760 005. We resolve complaints within 30 days. If unsatisfied, lodge a complaint with the OAIC:

• Online: OAIC Complaint Form
• Phone: 1300 363 992

12. Third-Party Links

Our website may link to external sites (e.g., social media). We are not responsible for their privacy practices.

13. Policy Updates

Changes will be posted on www.ravweddings.com.au.au. Material changes will be notified via email.

14. Contact Us